A selection of recent comments from our terrific clients.
I purchased two heat pumps from Thermo Cool. The installation was very complex based on the way the previous units had been installed. The technician did an outstanding job and patiently worked through each of the issues. I recently had an problem with one of the heat pumps that was caused by a problem with the cooling tower in our building. The technician arrived quickly and had the heat pump up and running in minutes. I would recommend Thermo Cool!
Aqua Therm Heat Pumps
Thermo Cool has serviced my heat pumps on 2 occasions. Each time the technicians arrived as scheduled and were very professional. They were happy to answer any of my questions and did a thorough job maintaining my heat pumps. I would happily recommend them to anyone and I will be using them again myself.
After many unsuccessful calls to other companies, I made an emergency call on a sunday night and Pina and Angela are really nice & helpful. I am truly taken back on how kind they are on a sunday night!! They immediately helped to dispatch Josh who comes within an hour. Josh tried his best to help fix the unit but at the end, it was confirmed that there was a leak in the unit and a bench test was required. I told Angela that i would prefer a new unit ASAP as it happens to be the hottest days in Toronto so far. She was really helpful and get me a new unit the next morning.
I also need to write a good note about the technician Josh who comes in to do the job this morning. Not only is he professional, he is trying to finish his job on time, he takes the time to explain to us how to maintain and protect the unit. He is very knowledgeable and honest. This is a great company that i will highly recommend
One thing to note is that many companies doesn't service condo heat pumps so you have to get to the experts and thermo cool is one of the them.
Great customer service, very helpful & responsive!!! Everyone is very professional and helpful! Highly recommend!!
Condo Heat Pump / AC not working
I've been a happy customer of Thermo Cool for 20 years. I've found the service technicians to be professional, efficient and knowledgeable. All maintenance work has been conducted seamlessly and customer support has been consistently excellent across the board. Hint...for top-notch customer support, connect with Kimberly. She understands the full scope of customer requirements, goes over and above her call of duty and is second to none!! I am confident in recommending Thermo Cool to anyone requiring service repairs and maintenance of their home heating and CAC systems.
So we're finally "cooling down" thanks to the new unit and your awesome Technicians.
Please let whom ever their supervise know that they very impressive. Professional, skilled and efficient. They did a terrific job and took the time to help me learn about the unit and how to work the Thermostat. Great team.
Aqua Therm Heat Pump
I must tell you that this heat pump is simply fabulous. It is our 4th heat pump in this same location but it's the ONLY one that is both whisper quiet and extremely effective in cooling this suite.
Not sure if the special cork/rubber pad can take all the credit for the unit being so quiet or if it was Fabio's skill, but we are VERY pleased with our purchase.
My heat pump unit was down in the middle of summer. Thermo Cool Mechanical was the only company that offered the same day service. They were prompt and clean. My heat pump unit was removed and retuned repaired within three days. Since the repairs I have had no issues with my heat pump unit. Excellent service.
308 Palmerston Ave
I own 4 condominiums in the GTA area. Thermo Cool Mechanical has been servicing them for about 3 years and I have had no breakdowns since.
I have had three other companies try and fix my Enerzone heat pump unit in the past. I was at my wits end and I contacted Thermo Cool Mechanical for one last final attempt. Right from the start the staff at was extremely knowledgeable. The service was excellent and I finally got real answers. I was given the option to repair or replace my Enerzone heat pump unit (which was not presented to me in the past by the other companies). The pro and cons were evident. I opted for a new Aqau Therm water source heat pump unit. The price and warranty was unbeatable compared to other companies. Five star service. I would highly recommend Thermo Cool Mechanical to anyone.
208 Queens Quay West
Thank you for helping me over the holiday season with the new Aqau Therm water source heat pump unit.
155 Dalhousie Street
Thank you for the good, friendly service provided by your staff.
8 York Street
I have had several dealings with Thermo Cool Mechanical. In each instance, I found their technicians to be courteous, professional and efficient. They did what they said they would do, on time and on budget. I would highly recommended Thermo Cool and will use them again in my other home.
Recently, I purchased two heat pump units from Thermo Cool. The receptionist, my first point of contact on the phone, was very helpful and supportive. She patiently answered all of my questions and I think I must have called her four times in the span of the week before installation – I had a few questions for her and special requests (e.g., date of installation, warranty, pricing, etc.).
When the technician arrived, he too was friendly and respectful – not to mention organized and skilled. He arrived on time as promised, walked in and immediately covered his shoes, unfolded blankets where the work would be done, and began removal and installation. Before leaving, he showed me some of the key features of my new thermostat and finalized our deal by providing me with a copy of my invoice. He mentioned that Thermo Cool would email me and send me my warranty; within a day or two, I received my warranty as promised. I have since recommended Thermo Cool to my property management company and my superintendent.
Thank you Thermo Cool Mechanical! It’s nice to feel warm
200 Burnhamthrope Road East
Thank you very much for all your help. I am very pleased with the services provided from the receptionist to the technician. Very respectful of our home, technician put on boot covers and used clean drop sheets area the work area. Once the problem was diagnosed the technician fully explained what needs to be replaced and why. I would highly recommend Thermo Cool Mechanical!
90 Dale Ave
Just to thank you, and to your serviceman, for the on-time, critical, heat pump repair. Highly professional, very skilled, and time-efficient repair, one cannot hope for the better. I’m grateful to my building management for recommending your skilled stuff to solve my problem, but even more to your Company. Thank you very much!
438 Richmond Street West
To the Staff and Service people of Thermo Cool:
I want to thank everyone who I dealt with for the wonderful service you provided to me and my tenants last week! The staff who I dealt with on the phone were all knowledgeable, helpful and great with following up with both me and my tenants. The installations went very smoothly and my tenants have expressed their appreciation for the quick turnaround and excellent attention to ensuring they had A/C during the warm days of last week!
Thank you again and keep up the good work!
1430 Yonge Street
The heat pump experts!
33 Lombard Street